Call Center Agent
Company: Meritus Credit Union
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Administrative & Office Support
Listed Pay
Required Skills
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Bi-lingual, Customer Scheduling, Microsoft Office / Google Workspace
Skill Crossing Job Titles
Administrative Assistant, Client Services Representative, Data Entry Specialist, Customer Sales Consultant
Job Description
- Bi-lingual Spanish encouraged to apply.
- Provide quality service and information in a pleasant and efficient manner via telephone multi-line system.
- Verify and confirm member identity, review accounts, handle follow-up.
- Problem resolution for members’ future benefit while focusing on member retention.
- Training provided to ensure staff knowledge of credit union changes, procedures, policy and internal department correspondence and matter escalation.
- Maintain department set goals and efficiency standards. Cross-sell credit union products and services when appropriate.
- Provide administrative support. Draft correspondence or reports, create spreadsheets, presentations, labels, forms, etc.
- Additional duties as assigned by supervisor.
*Indeed Public Listing*
Paid Training
AI Outlook
Neutral
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