Call Center Agent

Company: Meritus Credit Union

  • Lafayette, LA
  • On-Site
  • Full-Time
  • Administrative & Office Support

Listed Pay

$17.50

/ Per Hour

Required Skills

  • Bi-lingual, Customer Scheduling, Microsoft Office / Google Workspace

Skill Crossing Job Titles

Administrative Assistant, Client Services Representative, Data Entry Specialist, Customer Sales Consultant

Job Description

  • Bi-lingual Spanish encouraged to apply.
  • Provide quality service and information in a pleasant and efficient manner via telephone multi-line system.
  • Verify and confirm member identity, review accounts, handle follow-up.
  • Problem resolution for members’ future benefit while focusing on member retention.
  • Training provided to ensure staff knowledge of credit union changes, procedures, policy and internal department correspondence and matter escalation.
  • Maintain department set goals and efficiency standards. Cross-sell credit union products and services when appropriate.
  • Provide administrative support. Draft correspondence or reports, create spreadsheets, presentations, labels, forms, etc.
  • Additional duties as assigned by supervisor.
    *Indeed Public Listing* 

Paid Training

  • Company-Specific

AI Outlook

Neutral

Contact

Visit Company's Website

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